Refund policy

Return & Refund Policy

At ShopiyanO, customer satisfaction is important to us.

If you receive a damaged, defective, or incorrect product, you may request a replacement or refund within 7 days of delivery.

How to Request a Return or Refund

To initiate a return, replacement, or refund request, please contact us through any of the following channels:

📞 Customer Support: +91 8421177577
📧 Email: shopiyanosupport@gmail.com
🕒 Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

Eligibility for Returns

To be eligible for a return or replacement:

The item must be unused and in its original condition.

The item must be returned in its original packaging.

Proof of purchase and clear images of the damaged, defective, or incorrect product may be required.

Refund Process

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be processed to the original payment method within 5–7 business days.

Non-Returnable Items

The following items are not eligible for return or refund:

Products that have been used, damaged after delivery, or altered by the customer.

Products returned without their original packaging.

Return requests made after 7 days from the date of delivery.

For any questions regarding returns, refunds, or replacements, please contact our support team using the details provided above.